Our Guarantee & Warranty - Level Two Chimney Kirkland

The Level Two Chimney Kirkland Guarantee

We stand behind every chimney we touch in Kirkland. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single job started with a written price and ended with a documented photo record. That’s not marketing language. It’s Clause 1 and Clause 4 of the Haven Standard, and it’s how we’ve operated from day one. When we say we’ll do something, we put it in writing before our technician steps into your home. If we don’t get it right, we make it right. That’s the 365-Day Done Right Promise, stamped on every job we complete in Kirkland, from Finn Hill to Juanita to the Bridle Trails.

Call (425) 642-3485

What’s Covered

• Workmanship on every repair and installation. If a chimney cap we installed leaks, a liner we fitted fails, or a crown we poured cracks due to our labor, we return and fix it at no charge under the 365-Day Done Right Promise.
• Parts and materials sourced through Haven’s buying network. We use DuraFlex liners, HeatShield refractory mortar, Gelco caps, Olympia Chimney components, Famco hardware, and Copperfield supplies. If a factory defect shows up in the first year, we handle the replacement and the reinstallation labor.
• Complete jobsite cleanup. Chimney work is messy by nature. We lay protection, contain the soot, and leave your hearth area cleaner than we found it. If we track debris through your Kirkland home, we come back and make it right.
• On-time arrival with a named technician. You get a text when your tech is en route, a uniformed crew member who has passed a background check, and a license number you can verify. No anonymous subcontractors, no surprises.
• Honest pricing with zero bait-and-switch. The written price we give you before booking is the price you pay. We don’t start work and then “discover” problems that inflate the bill. If our camera inspection reveals additional needs, we show you the footage, explain the finding, and get your written approval before any extra work begins.

Our Satisfaction Promise

If something about our work doesn’t sit right with you, call us. Corrine Halstead, Owner at Level Two Chimney Kirkland, answers those calls personally when they come in, and our live phone support runs 24 hours a day, 7 days a week. Here’s what happens next.

We return to your Kirkland home within 48 hours to inspect the issue ourselves. We bring the original photo record from your job, the written scope you approved, and the technician’s notes. If we missed something, we fix it. If a material failed, we replace it. If we simply didn’t meet the standard we set, we redo the work or refund your payment, your choice. No arbitration, no runaround, no “let us check with the home office.” The Haven Standard was built on this exact process, and we’ve honored it since 2009.

We’ve learned something after 38,000 chimneys: most problems are small if you catch them early. A loose flue tile in Kingsgate. A cracked smoke chamber throat in Lakeview. A cricket that wasn’t sealing quite right in Houghton. We fix them fast because we documented the original condition, and we know what we promised.

Before

After

Licensed & Insured Backing

A guarantee is only as solid as the company behind it. We’re licensed and insured, which means if the unexpected happens, your Kirkland home and your family are protected. That protection isn’t abstract. It’s the difference between a contractor who can make you whole and one who disappears when things go wrong.

Our technicians carry their license information on every job. You can verify it. You can also verify that we’re insured and bonded, with coverage that meets Washington State requirements for chimney and fireplace contractors. That matters in Kirkland’s wet climate, where moisture intrusion behind a failed crown or deteriorated flashing can cause thousands in hidden damage. If our work contributes to a problem, our insurance responds. If a technician is injured on your property, our coverage handles it, not your homeowner’s policy.

We’ve seen too many Kirkland homeowners learn this the hard way with unlicensed operators. The Haven Standard exists partly because of that pattern. Corrine Halstead built this company on the principle that transparency isn’t optional, it’s structural. License number on the page. Insurance in force. Named technician assigned. Photo record archived. These aren’t perks. They’re the minimum.

Free Second Opinion on Any Written Estimate

If another chimney company in Kirkland has given you a written quote for liner replacement, crown rebuild, or any other service, bring it to us. We’ll inspect your chimney with our camera system, show you exactly what we find, and tell you honestly whether that estimate is fair, inflated, or missing something critical. There’s no charge for this second opinion, and no obligation to hire us. We’ve saved homeowners in Totem Lake and Rose Hill from unnecessary $4,000 liner jobs they didn’t need, and we’ve caught dangerous conditions that cut-rate sweeps walked right past. Either way, you deserve to know what you’re actually looking at.

What You Walk Away With

Every Level Two Chimney Kirkland customer receives the same documentation package, whether we’re sweeping a flue in North Rose Hill or rebuilding a chimney in South Juanita:

• A written scope of work, signed before we start
• A written price, itemized and fixed
• A written warranty, with the 365-Day Done Right Promise clearly stated
• A full camera-scan inspection with footage you can watch in real time
• A documented photo record of the completed work, archived under Clause 4 of the Haven Standard
• The technician’s name and license information for your records

No hidden fees. No optional upsells dressed as “protection plans.” Just what we agreed to, done the way we said we’d do it, with proof you can keep.

How to Invoke the Guarantee

Call (425) 642-3485. A live person answers, 24 hours a day, 7 days a week. Describe the issue. We’ll pull your job record, including the original photo archive, and schedule a return visit. In most cases, we resolve guarantee claims within one business day. For urgent safety concerns, carbon monoxide symptoms, or active chimney fires, we prioritize same-day response.

We’ve been in Kirkland since 2009. We’re not going anywhere. The Haven Standard was built to outlast trends, and our guarantee was built to outlast the job.

Written by Corrine Halstead, Owner at Level Two Chimney Kirkland, serving Kirkland since 2009.